Refund and Withdrawal Policy

1. Cardless trial

The 14-day Pro trial is cardless. You do not enter a card, there is no auto-charge, and you choose a plan only after the trial if you want to keep Pro.

The trial does not remove or shorten your statutory withdrawal right. A new 14-day withdrawal period starts from the first paid charge after a trial.

2. EU withdrawal right

EU consumers may withdraw from a paid digital-service charge within 14 days without giving any reason. Klebby does not ask for a withdrawal waiver.

To withdraw, use the Paddle receipt or manage-purchase link, email support@klebby.com within 14 days of the paid charge, or use the model withdrawal form below. Include the purchase email and enough information to identify the transaction.

3. Refund processing

The approved EU consumer prices are final EUR amounts including applicable taxes. Outside the EU, Paddle calculates the local currency, tax treatment and total from your billing location. Preview your local price and confirm the final total and renewal terms before payment.

Paddle is merchant of record for web payments, so Paddle reimburses all payments received on a valid withdrawal without undue delay and no later than 14 days, using the same payment method used for the purchase and at no extra cost to you. Klebby can also help route the request through support@klebby.com.

Any VAT or invoice correction connected with a refund is handled by Paddle as merchant of record.

4. Cancellation

You can cancel Annual or Monthly Pro anytime. Cancellation stops the next renewal and takes effect at the end of the current paid period. It does not by itself refund the current period unless a withdrawal right or statutory right applies.

The Lifetime founder option is a one-time purchase and does not renew. Lifetime means access to Pro for the operational lifetime of the Klebby service, not a personal-lifetime guarantee; features may change over time; if Klebby is discontinued, reasonable advance notice and a data export will be provided where practicable.

5. Faulty or not-as-described service

Your statutory rights for faulty, unavailable, or not-as-described digital services are not limited. If something is wrong with Klebby, contact support@klebby.com so we can fix it or handle the remedy required by law.

If a Pro charge is refunded or withdrawn, Pro entitlement may end and your account may return to the Free tier. Your personal data and account rights remain governed by the Privacy Policy.

6. Model withdrawal form

To Klebby (Emanuel Jose Vargas Luis), support@klebby.com:

I/We hereby give notice that I/We withdraw from my/our contract for the following digital service: Klebby Pro.

Ordered on / received on: [date]. Name of consumer: [name]. Address of consumer: [address]. Purchase email: [email]. Date: [date].

7. Account controls and acknowledgement

In Account settings, open Billing and purchase history, choose the Paddle purchase, select Withdraw from contract, provide your full name and confirm withdrawal. The statement is recorded with its original reference and submission time before delivery or provider processing. You can save the acknowledgement immediately; it is also sent to your verified account email. Delivery delays are shown honestly and support remains available. Requests with an older or unknown payment date remain available for review without limiting statutory rights.

Stopping renewal requests cancellation at period end without a refund. Withdrawal from a recurring contract separately requests immediate cancellation and reimbursement; neither is described as completed before provider confirmation. Apple and Google Play purchases use their respective store receipt, management and refund procedures.